This Subscription Cancellation Policy and Refunds (“Policy”) outlines the terms and conditions regarding the cancellation of subscriptions to lilaember.com (“the Website”) offered by Lila Ember LLC. By subscribing to our services, you agree to comply with this policy.
1. Subscription Cancellation
1.1 You may cancel your subscription to the Website at any time by following the cancellation procedure provided on the Website or by contacting our customer support team using the information provided in Section 4.
1.2 The cancellation will be effective immediately upon receipt of your cancellation request. Once your subscription is canceled, you will no longer have access to the content and features associated with your subscription level.
2. Refunds
2.1 Free Account: As the Free Account does not involve any fees or payments, there is no refund available upon cancellation.
2.2 Paid Subscriptions: If you have subscribed to a paid tier (such as the Steamy Reader or Seduced Reader subscriptions), please note the following regarding refunds:
- Monthly Subscriptions: Monthly subscription fees are generally non-refundable. However, we understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund, such as technical issues or extenuating circumstances, you may contact our customer support team using the information provided in Section 4. Each refund request will be evaluated on a case-by-case basis, and any decision regarding a refund will be at our sole discretion.
2.3 Refunds are not provided for partial subscription periods or for any unused portions of your subscription unless exceptional circumstances apply and are approved by Lila Ember LLC.
Please note that any refunds granted are solely within the discretion of Lila Ember LLC and do not establish a precedent or obligation for future refunds.
3. Cancellation Procedure
3.1 To cancel your subscription, please follow the cancellation procedure outlined on the Website or contact our customer support team using the information provided in Section 4.
3.2 It is your responsibility to ensure that your cancellation request is submitted before the next billing cycle to avoid being charged for the subsequent subscription period.
4. Contact Us
If you have any questions, concerns, or requests regarding the cancellation of your subscription, refunds, or this Policy, please contact us.
We will respond to your inquiry as soon as possible.
Changes to the Policy
Lila Ember LLC reserves the right to update or modify this Subscription Cancellation Policy and Refunds at any time, without prior notice, in order to reflect changes in our subscription offerings, refund practices, or to comply with legal requirements. Any updates or modifications will be effective immediately upon posting the revised policy on the Website. We encourage you to review this policy periodically.
By subscribing to the Website, you acknowledge and agree to abide by this Subscription Cancellation Policy and Refunds. If you do not agree with the terms of this policy, please refrain from subscribing to our services.
Thank you for your understanding and cooperation.