Updated 10/9/24
This Subscription Cancellation Policy and Refunds (“Policy”) outlines the terms and conditions regarding the cancellation of subscriptions to lilaember.com (“the Website”) offered by Lila Ember LLC. By subscribing to our services, you agree to comply with this policy.
1. Subscription Cancellation
1.1 all subscription fees must be paid in advance for the designated subscription period. If the next payment is not received by the due date, a reminder will be sent to the subscriber. The subscriber will then have a 3-day grace period to make the payment. If the subscription fee remains unpaid after this grace period, premium access to the subscriber’s account will be revoked until the outstanding payment is received.
1.2 By subscribing, you agree to these terms and acknowledge that failure to comply with the payment schedule will result in the loss of premium access.
2. Refunds
2.1 Free Account: As the Free Account does not involve any fees or payments, there is no refund available upon cancellation.
2.2 Paid Subscriptions: If you have paid for a subscription, please note the following regarding refunds:
- Subscription fees are generally non-refundable. However, we understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund, such as technical issues or extenuating circumstances, you may contact the creator using the information provided in Section 4. Each refund request will be evaluated on a case-by-case basis, and any decision regarding a refund will be at our sole discretion.
2.3 Refunds are not provided for partial subscription periods or for any unused portions of your subscription unless exceptional circumstances apply and are approved by Lila Ember LLC.
Please note that any refunds granted are solely within the discretion of Lila Ember LLC and do not establish a precedent or obligation for future refunds.
3. Cancellation Procedure
3.1 To cancel your account for any reason, please follow the cancellation procedure available in the account dashboard or contact the creator.
3.2 Please note, once you cancel your account, you will no longer have access, and you will not be refunded for any remaining time you had on your subscription.
4. Contact Us
If you have any questions, concerns, or requests regarding the cancellation of your subscription, refunds, or this Policy, please contact us.
We will respond to your inquiry as soon as possible.
Changes to the Policy
Lila Ember LLC reserves the right to update or modify this Subscription Cancellation Policy and Refunds at any time, without prior notice, in order to reflect changes in our subscription offerings, refund practices, or to comply with legal requirements. Any updates or modifications will be effective immediately upon posting the revised policy on the Website. We encourage you to review this policy periodically.
By subscribing to the Website, you acknowledge and agree to abide by this Subscription Cancellation Policy and Refunds. If you do not agree with the terms of this policy, please refrain from subscribing to our services.
Thank you for your understanding and cooperation.